This Service Agreement (the “Agreement”) sets forth the terms under which SWIFTech (SWIFTECH INC), agrees to provide wireless internet service (the “Service”) to you (the “Customer”). This Agreement should be read in conjunction with our Terms and Conditions and other applicable policies.
By using the Service you agree to abide by this Service Agreement, the Terms and Conditions, and that you are at least 18 years of age. If you do not agree with the foregoing, you may not use the Service and must notify SWIFTECH INC immediately. This Agreement takes effect on the date on which the Service begins and continues until the Service is terminated.
SWIFTECH INC reserves the right to modify the Terms and Conditions, this Service Agreement, pricing for the Service, and may discontinue or revise any or all other aspects of the Service in its sole discretion at any time by posting changes online. Your continued use of the Service after changes are posted constitutes your acceptance of the Agreement as modified by the posted changes. The updated, online version of this Agreement shall supersede any prior version of this Agreement.
Installation: Prior to installation, SWIFTech and/or its contractor(s) will perform a site survey to determine whether service can be adequately delivered at the Customer location. While the site survey is very accurate, serviceability cannot be guaranteed. Following the survey, a quote will be provided to the Customer spelling out the installation cost and the Services that are available at the location. Should the Customer choose to move forward with the installation, an installation date will be scheduled.
Upon installation, service will be tested and verified to be working per the customer’s expectations. Upon agreement that the services are performing as expected, payment for the installation and first month of services plus a pro-rated period will be due and payable to start the services. If the service is not able to meet the expectations of the customer, no payment will be required.
The Customer authorizes SWIFTECH INC and/or its contractor(s) to install the necessary wiring and equipment on the premises, at the agreed upon cost, in accordance with the Terms and Conditions.
The CUSTOMER authorizes SWIFTECH INC or its contractor(s) to install the necessary wiring and Subscriber Unit (CPE) required for the Service on the premises specified by the customer at the time of installation. The standard installation includes the mounting of an antenna (CPE), a wireless transceiver on the outside of the house and/or building, and the routing of cable(s) by the most direct path to one computer and/or router on the Customer’s premises. Fishing of walls and/or attic crawling is not included with standard installation. The connecting of multiple computers at the Customer’s premises may require additional costs in equipment and wiring. Any requests for custom installation work will require additional charges by SWIFTech Inc or our contractor(s). SWIFTECH INC and its contractor(s) will not be liable for any alterations or damages to CUSTOMERS premises that result from the installation or removal of the CPE and/or wiring, including but not limited to any holes in walls, cable wiring, or antenna mounting brackets although great care will be used to make the installations reasonably appealing.
SWIFTECH INC will use the level of care normal within the industry for this type of service. SWIFTECH INC is not responsible for any damages from either installing the equipment or providing the service.
Maintenance: The Customer authorizes SWIFTECH INC and/or its contractor(s) to access the equipment, and any necessary wiring outside the home as needed to repair any network or service delivery issues.
Equipment: The Equipment installed to deliver the services will be eligible for free replacement as long as the customer retains services with SWIFTECH INC, provided that damage to the Equipment has not been caused by intentional, or negligent means.
Obstructions: Wireless Internet communications is dependent upon a clear Line of Sight to the Access Point (AP), which is the point where the wireless signal connects physically to our broadband ISP partner(s). SWIFTECH INC will make every reasonable effort to provide the Customer with the best possible service. Unfortunately, some locations could experience changes in serviceability due to seasonal changes, weather, new construction, etc which are beyond the control of SWIFTECH INC.
In such instances, SWIFTECH INC will make every reasonable effort to relocate or realign the CPE. However, SWIFTECH INC cannot prevent Line of Sight problems, and therefore cannot guarantee service for any period of time and as such is not liable for any loss of Service.
Last Edited May 9, 2020